Right of withdrawal
a) The contract partner can revoke the declaration of contract within two weeks in written form (e.g. letter, fax, email) or by returning the item without giving reasons. The term begins with the receipt of this instruction at the earliest. Sending the revocation or the item on time shall ensure this term. The revocation has to be addressed to:
Ratzeputz-Shop / Conalco GbR
Am Wall 73
28195 Bremen
Fax: +49-421/16 52 44 98
eMail: mail@ratzeputz-shop.com
Consequences of revocation:
In case of an effective revocation the mutually received services have to be returned and possibly made use (e.g. interest) has to be handed back. If you cannot return the received services in whole or partly or in deteriorated condition only you will possibly have to compensate for loss of value. In case of surrender of goods this does not apply if the deterioration of the goods is exclusively a result of their examination in a way it would have been possible in a shop, for example. Furthermore, you may avoid the obligation to compensate for loss of value if you do not use the goods as if they were your property and refrain from doing anything that could affect the value of the goods. Items that can be sent by parcel have to be sent back. Items that cannot be sent by parcel will be collected from your house.
You will have to bear the costs for the re-consignment if the delivered goods correspond with the ordered goods and if the price of the item to be returned does not exceed the amount of 40 euros or if you, in case of a higher price of the item, have not yet fulfilled the service in return or made a contractually agreed partial payment. In any other case the re-consignment is free for you. You have to fulfil obligations for the refund of payments within 30 days after sending the declaration of revocation.
End of instructions on the right of withdrawal.
b) Special indications:
I. Your right of revocation will expire before maturity if your contract partner has started with the execution of the service before the end of the term of revocation with your expressed consent or if you have initiated this yourself (e.g. by download etc.).
II. Please avoid damages or soiling. If possible, please return the goods to us in their original packaging with all accessories and with all packaging elements. If necessary, use a protecting outer packaging. If you do not dispose of the original packaging any more, please make sure that the goods are protected from damages in transit by using a suitable packaging.
III. Please, return the goods to us as an insured parcel and keep the mailing receipt. If desired, we will refund to you the cost of postage beforehand as far as your do not have to bear them yourself.
IV. Please note that the modalities mentioned under the paragraphs II to III are not a pre-condition for the effective exertion of the right of revocation.
